Manage the waitlist

When the waitlist is enabled, your Eigen landing page shows a sign-up form where people can submit their email address and a short note. You review each request in the admin panel and decide whether to invite them or reject their application.

Turn on the waitlist

1. Open Admin and click Onboarding in the sidebar.
2. Under Waitlist, turn on Enable waitlist.
3. Click Save.

Once enabled, a Waitlist entry appears in the sidebar. The landing page now shows a "Join Waitlist" form instead of a direct sign-up option.

Review applications

Click Waitlist in the sidebar. The list has four tabs:

• Pending: new applications waiting for a decision.
• Invited: people who have been sent an invitation but have not registered yet.
• Registered: people who accepted an invitation and created an account.
• Rejected: applications you have declined.

Click any row to open its detail panel on the right. You can see the email address, status, any notes the person left, the date they submitted, and, for invited entries, when the invite was sent and when it expires.

To filter the list, type in the Filter by email... bar at the top.

Accept and invite

1. Select the application in the Pending tab.
2. Click Accept & Invite in the toolbar.

Eigen marks the entry as Invited and sends an invitation email immediately. The email contains a sign-up link that expires after seven days.

Reject an application

Select the entry and click Reject in the toolbar. The entry moves to the Rejected tab. You can change your mind later: select a rejected entry and click Re-accept & Invite to send an invitation.

Resend an invitation

If an invite has expired or the person did not receive the email, select their entry in the Invited tab and click Resend Invite. Eigen generates a fresh link (another seven days) and sends a new invitation email.

Delete an entry

Select the entry and click Delete in the toolbar. A confirmation dialog asks you to confirm before removing it permanently.

Customise the invitation email

1. Open Onboarding in the sidebar.
2. With Enable waitlist turned on, the Invite Email section appears below.
3. Edit the Subject and Body. The body supports basic formatting.
4. You can use the placeholders {email}, {orgName}, {domain}, and {inviteLink} anywhere in the subject or body.
5. Click Save.